Comparison
Kommo and Websens CRM comparison
Kommo is a general-purpose CRM focused on WhatsApp and social messaging. Websens CRM, on the other hand, is designed exclusively for health tourism. We compare the two in terms of pricing model, channels, AI, and industry-specific features, based on their publicly available pages.
Source and date: Kommo information was taken from its own public pages as of October 14, 2026 and may have changed. Check its current page before making a decision. Sources: Kommo pricing · Kommo health tourism case study. Websens CRM information is about our own product; this was not written to disparage anyone.
Comparison at a glance
| Kommo | Websens CRM | |
|---|---|---|
| Focus | General-purpose sales and messaging CRM; publishes a case study for health tourism | Only for health tourism clinics and agencies |
| Pricing model | Per user, USD; minimum 6-month subscription (no monthly payment) | Flat price per package (not per user); number of users included in the package |
| Entry price | Base $25, Advanced $35, Pro $45 (per user/month) | Contact us for pricing |
| Free trial | 14 days, no credit card required | 14 days free, no credit card required |
| Number limit by package: Base 1, Advanced 3, Pro unlimited | WhatsApp Business is used by connecting your Meta account; connection is subject to Meta's permission and verification processes. There is no QR connection | |
| Artificial intelligence | AI agents and monthly AI credit (up to 3 agents on Advanced, 50 on Pro) | 24/7 AI chatbot (responds from the institution's knowledge text, hands off to a human, chats in 7 languages), AI CRM Chief daily summary |
| Specific to health tourism | The case study covers WhatsApp templates, the bot and the pipeline; no industry-specific module list is specified | Quote (PDF), appointments and calendar, travel/accommodation/transfer plan, multilingual chat widget |
| Reporting | Analytics dashboard and AI chat summaries | Source and agent reports, campaign report (spend, cost per lead, ROAS; spend is entered manually) |
| Security | No details specified on the page | Account isolation, roles/permissions, 2FA, audit log, encrypted keys, daily backup; no ISO 27001/SOC 2 certification; data is hosted in Europe |
| Monthly cost example (5 users) | Base $125, Advanced $175, Pro $225 (5 × user price) | Contact us for pricing |
| Daily AI review | Not specified | AI CRM Chief: numbers in all plans, AI commentary in Professional and above plans |
Websens CRM highlights
- Fixed plan price: users are included in the plan (5, 15 and 40 users); no extra charge per user.
- AI CRM Chief: every morning it summarizes unanswered patients, overdue tasks and stagnant leads.
- Campaign report: Meta, TikTok and Google Ads lead forms drop into the CRM; spend, cost per lead, patient and revenue (ROAS) in a single table.
- AI chatbot in 7 languages on site chat: answers from your organization's knowledge text, states the price only if you allow it, and hands over to a human when requested.
- Patient data control with roles and permissions, two-step verification and audit log.
- Health tourism only: no unnecessary modules, a simple interface, quote–appointment–travel in the same patient record.
Other needs you should consider
- If your sales processes outside health tourism also run in the same CRM, you can also consider a general-purpose CRM.
- If multiple WhatsApp numbers and a broad app ecosystem are your priority, review Kommo's plan limits.
FAQ
Frequently asked questions about Kommo and Websens CRM
What is the main difference between Kommo and Websens CRM?
Kommo is a general-purpose messaging and sales CRM; Websens CRM is designed only for health tourism and manages quote, appointment and travel operations in the same patient record. In Websens, pricing is fixed per plan, with no extra charge per user; the AI CRM Chief and campaign report (ROAS) are also part of the product.
Is it possible to migrate from Kommo to Websens CRM?
You can import leads as Excel/CSV. You can request a demo for a migration plan.
How does WhatsApp work in Websens CRM?
Your Meta account is connected from the panel; messages drop into the inbox. Connection is subject to Meta's permission and verification processes.
See all comparisons · Websens CRM features · CRM selection guide
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