Comparison
Bitrix24 and Websens CRM comparison
Bitrix24 is a general-purpose business suite that combines tasks, projects, contacts, and CRM. Websens CRM focuses solely on the health tourism sales and operations process. We compare the two based on their publicly available pricing pages.
Source and date: Bitrix24 information was taken from its own public pages as of October 14, 2026, and may have changed. Check its current page before making a decision. Sources: Bitrix24 pricing (TR). Websens CRM information is about our own product; this was not written to disparage anyone.
Comparison at a glance
| Bitrix24 | Websens CRM | |
|---|---|---|
| Focus | General-purpose business suite: CRM, tasks, projects, chat, HR tools | Only for health tourism clinics and agencies |
| Pricing model | Per-company plans, USD; plans have user caps (Basic 5, Standard 50, Professional 100) | Flat price per package (not per user); number of users included in the package |
| Entry price | Free: $0 (5 GB); Basic $69/month ($49 annually); Standard $144 ($99); Professional $289 ($199); Enterprise starts at $579 | Contact us for pricing |
| Free trial | Free plan available; 15-day trial to test the features of higher plans | 14 days free, no credit card required |
| WhatsApp and phone integration listed on Basic and above | WhatsApp Business is used by connecting your Meta account; connection is subject to Meta's permission and verification processes. There is no QR connection | |
| Artificial intelligence | "AI for daily work" listed in plans; additional AI features in Vibe+ plans | 24/7 AI chatbot (responds from the institution's knowledge text, hands off to a human, chats in 7 languages), AI CRM Chief daily summary |
| Specific to health tourism | No health tourism-specific module listed (general CRM, invoicing/quotes, automation) | Quote (PDF), appointments and calendar, travel/accommodation/transfer plan, multilingual chat widget |
| Reporting | Analytics and reports, ad automation in Professional | Source and agent reports, campaign report (spend, cost per lead, ROAS; spend is entered manually) |
| Security | SOC-compliant AWS hosting and 30-day backup retention listed in Enterprise | Account isolation, roles/permissions, 2FA, audit log, encrypted keys, daily backup; no ISO 27001/SOC 2 certification; data is hosted in Europe |
| Monthly cost example (5 users) | Basic $69 ($49 annually), per company, up to 5 users | Contact us for pricing |
| Daily AI review | Not specified | AI CRM Chief: numbers in all plans, AI commentary in Professional and above plans |
Websens CRM highlights
- Fixed plan price: users are included in the plan (5, 15 and 40 users); no extra charge per user.
- AI CRM Chief: every morning it summarizes unanswered patients, overdue tasks and stagnant leads.
- Campaign report: Meta, TikTok and Google Ads lead forms drop into the CRM; spend, cost per lead, patient and revenue (ROAS) in a single table.
- AI chatbot in 7 languages on site chat: answers from your organization's knowledge text, states the price only if you allow it, and hands over to a human when requested.
- Patient data control with roles and permissions, two-step verification and audit log.
- Health tourism only: no unnecessary modules, a simple interface, quote–appointment–travel in the same patient record.
Other needs you should consider
- If you want task, project and HR tools alongside CRM in a single package, you can also consider general business suites like Bitrix24.
- If you need a version that can be installed on your own server, look at Bitrix24's self-hosted option.
FAQ
Frequently asked questions about Bitrix24 and Websens CRM
What is the main difference between Bitrix24 and Websens CRM?
Bitrix24 is a general-purpose business suite; Websens CRM focuses solely on health tourism sales and operations: leads, messages, quotes, appointments and travel. Because it is industry-specific, setup and the interface are simpler.
Is the Bitrix24 free plan enough?
Bitrix24's free plan includes basic CRM and task tools; WhatsApp and advanced features are in the Basic plan and above. Websens CRM has a 14-day free trial, and WhatsApp, AI chatbot and reports come ready-made for the industry.
Does Websens CRM have task management?
Yes; there are tasks, follow-up dates and team notes linked to lead cards.
See all comparisons · Websens CRM features · CRM selection guide
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